Refund policy

You may request a return within 7 days of receiving your item for orders shipped within the United States, or within 15 days of receiving your item for international orders.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@emmavera.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return and exchange shipping costs

The customer is responsible for any and all postage and mailing charges arising from returns and exchanges, including the cost of shipping the item back to us, the cost of shipping any replacement or exchanged item to you, and any customs duties, taxes or fees charged on a returned or exchanged item in either direction. If we provide a prepaid return label for your convenience, its cost will be deducted from your refund. We recommend a tracked and insured shipping service, as we are not responsible for returns lost or damaged before they reach us. International customers should mark returns as "Returned Goods" on the customs form; any import charges on a returned package will be deducted from the refund.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom products (such as special orders, personalized or engraved items), items marked Final Sale, sale items and gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. All shipping costs for exchanges are paid by the customer.

European Union 14 day cooling off period

If the merchandise is being shipped into the European Union, you also have the statutory right to cancel or return your order within 14 days, for any reason and without a justification. Our 15-day international return window already covers this period. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. The direct cost of returning the item is paid by the customer.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days, less any return label cost. Original shipping charges, customs duties, import taxes and carrier fees are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@emmavera.com.